Customer Operations Specialist
Core
Provides pre-sales and post-sales consulting to manage end-to-end customer experience, order fulfillment, and service requests for Agilent customers.
Role type
Customer Operations Specialist
Builds
End-to-end customer experience from order to installation
Domain
Industrial instrumentation and measurement
Required skills
Order processing, multi-country account management, contract administration, invoicing, liaison coordination, project management, telephony communication, email management, ERP system proficiency, MS Office proficiency, problem solving, attention to detail, digitalization of work processes
Preferred skills
Business acumen, customer centric mindset, ability to work in fast-paced diverse environment, proactive approach, curiosity to learn, ability to take initiative
Technologies
SAP, MS Office (Word, Excel, PowerPoint), telephony system
Responsibilities
Provide consulting on order fulfillment and service requests, manage end-to-end customer experience, resolve complex multi-country service issues, act as liaison between customers and internal teams, influence production/shipping schedules, identify business opportunities, manage country or regional projects
Seniority
Mid-level, hands-on IC