Customer Operations Specialist
Core
Provides pre-sales and post-sales consulting to manage end-to-end customer experience, order fulfillment, and service requests for multi-country accounts.
Role type
Customer Operations Specialist
Builds
Customer service processes and order fulfillment workflows
Domain
Industrial instrumentation and laboratory equipment
Deliverable
product features
Required skills
order processing, contract administration, multi-regional account management, project management, telephony support, email communication, MS Office proficiency, ERP system knowledge
Preferred skills
business acumen, customer-centric mindset, problem-solving, digitalization of work processes
Responsibilities
Manage end-to-end customer experience from order to installation, resolve complex customer service issues for multi-country accounts, act as liaison between customers and internal organizations, influence production and shipping schedules, follow up on business opportunities, manage country or regional projects
Seniority
Mid-level, hands-on IC
