Field Service Application Engineer
Core
Delivers scientific/technical expertise to drive sales and support customers by providing pre-sales application support, wet-lab analysis, and post-sales troubleshooting for Agilent products.
Role type
Field Service Application Engineer
Builds
Integrates Agilent products, applications, and solutions into customer environments
Domain
Life Sciences / Clinical Laboratory / Analytical Instruments
Deliverable
client delivery
Required skills
customer requirements analysis, sample analysis, feature-by-feature demonstrations, technical presentations, wet-lab operations, data analysis, remote troubleshooting, on-site troubleshooting, solution integration, regulatory compliance, stakeholder alignment
Preferred skills
post-graduate certification, license
Technologies
Agilent products, applications, solutions
Responsibilities
Provide pre-sales technical and application support including customer requirements analysis and demonstrations; perform wet-lab and data analysis in clinical laboratory environments; integrate Agilent solutions into customer environments; provide remote and on-site troubleshooting; present at conferences and seminars; document post-sales support inquiries and complaints
Seniority
Mid-Senior, hands-on IC