Senior Conversational Designer
Core
Senior Conversational Designer integrating AI and UX Design to create intelligent chatbot solutions for enterprise clients across multiple digital channels.
Role type
Senior IC conversational designer (AI/UX)
Builds
End-to-end conversational flows and intelligent chatbot interactions for WhatsApp, Messenger, Instagram, and proprietary channels.
Domain
AI/ML, Conversational AI, UX Design, Professional Services
Deliverable
production ML models | product features
Required skills
Conversational flow design, AI architecture for chatbots, User research & personas, Information architecture, Design Thinking, Prompt engineering, Data analysis (SQL, Python), Prototyping, Agile methodologies
Preferred skills
Multichannel interaction experience, Machine Learning & Deep Learning concepts, Regular Expressions (RegEx) & Fuzzy matching, Blip platform familiarity
Technologies
Watson, LUIS, Dialogflow, Blip platform, SQL, Python
Responsibilities
Analyze business needs and technical feasibility for AI usage; Conduct workshops with clients/users for co-creation and validation; Create end-to-end conversational flows applying UX best practices and cognitive principles; Model and refine chatbot AI to ensure brand consistency; Define quality testing requirements and conversational experience metrics; Generate inputs for chatbot roadmap evolution; Document processes following industry best practices.
Seniority
Senior, hands-on IC
