Regional Technical Trainer - IT Operations

Clark Global City, Central Luzon (Region III), PhilippinesFull-time2026-10-14 → 2026-11-10

Core

Develop, deliver, and reinforce training programs to improve employee performance and ensure exceptional client service in an MSP environment.

Role type

Regional Technical Trainer (IT Operations)

Builds

Onboarding and ongoing training programs, coaching sessions, and performance improvement plans

Domain

Managed Service Provider (MSP) / IT Operations

Required skills

MSP service delivery, ticket lifecycle management, SLA adherence, escalation procedures, customer support best practices, performance gap analysis, training program design, documentation creation, one-on-one coaching, metrics analysis

Preferred skills

Team leadership, creating learning resources, fostering continuous learning culture

About Thrive

Thrive is a leading full-funnel digital marketing agency supporting growth for some of North America’s most ambitious companies. We evolve our services through disciplined learning, continuous improvement, and close partnership with our clients - regularly assessing what works, what doesn’t, and where to raise the bar. Our mission is to help companies grow sustainably. To do that, we’ve built deep expertise across performance marketing, brand marketing, digital design, and data and measurement, managing more than $5 billion USD in advertising spend over the past decade. Our work spans startups