B2B Operations Specialist
Core
Own the operational health of B2B relationships by leveraging data, automation, and AI-driven insights to predict friction points and optimize the partner ecosystem.
Role type
B2B Operations Specialist (Technical Account Management)
Builds
Operational frameworks and scalable processes for luxury brand partners
Domain
Luxury fashion e-commerce / B2B operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B operations experience, data analysis, technical account management, AI/automation integration, process engineering, problem-solving
Preferred skills
Data visualization, API familiarity, strategic troubleshooting
Technologies
AI tools, automated workflows, data visualization tools
Responsibilities
Act as primary point of contact for partner operational and technical queries; Monitor and analyze partner operational KPIs to identify trends and bottlenecks; Translate technical friction into actionable product feedback; Leverage AI tools and automated workflows to streamline routine partner queries; Partner with the organization to champion the voice of the partner; Define, document, and scale best-in-class operational frameworks