Technical Support & Pre-Sales Manager EMEA (m/f/d) - B2B SaaS & Digital Signage
Core
Central interface between technology and sales, providing technical Tier-2 support for digital signage hardware/software and conducting pre-sales consulting for B2B customers.
Role type
Pre-Sales Manager with Technical Support responsibilities
Builds
Scalable, cloud-based digital signage platform and interactive kiosk systems
Domain
B2B SaaS, Digital Signage, Hardware/Software Integration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical Tier-2 support, Pre-sales consulting, Network troubleshooting, OS proficiency (Windows, Android, Linux), A/V systems knowledge, CRM/Support tools proficiency
Preferred skills
Third language (Spanish, French, Arabic), Experience in SaaS environment
Technologies
HubSpot, Zendesk, Windows, Android, Linux
Responsibilities
Analyze and resolve deep technical issues regarding digital signage and media player hardware, Support sales team with technical expertise during the sales cycle, Conduct specialized product demos, Guide strategic customers through onboarding phase, Identify recurring technical trends and pass feedback to product team
Seniority
Mid-level, hands-on IC
