Service Consultant
Core
Functional and technical subject matter expert supporting customer implementations, configuration, and customization of the Firstup platform.
Role type
Senior IC implementation consultant (SaaS)
Builds
Customer implementations and product configurations for marketing/communications SaaS clients
Domain
SaaS / Marketing & Communications Technology
Deliverable
product features
Required skills
SaaS implementation, product configuration, project management, technical integrations, API concepts, authentication protocols, data privacy compliance (GDPR/CCPA), customer needs analysis, launch readiness assessment
Preferred skills
Experience with HRIS integrations, mobile app functionality support, email delivery troubleshooting
Technologies
Firstup platform, HRIS systems, API, Authentication protocols
Responsibilities
Conduct customer requirements assessments and translate them into implementation plans; Lead end-to-end onboarding, setup, and customization; Manage project timelines, risks, and dependencies; Create implementation documentation and training materials; Guide technical setup including authentication and system integrations; Support launch readiness and troubleshoot post-launch technical issues