Customer Support Engineer
Core
Resolve platform and application development/deployment issues for customers by investigating, reproducing, and solving problems within the Mendix platform infrastructure.
Role type
Senior Customer Support Engineer (Technical)
Builds
Mendix low-code platform stability and customer success
Domain
Low-code development platform / SaaS
Deliverable
client delivery
Required skills
Root cause analysis, stakeholder management, incident prioritization, technical troubleshooting, independent decision-making, SLA adherence
Preferred skills
Programming languages, integration, relational databases, cloud technologies (AWS, Azure), customer-facing technical support experience
Technologies
Mendix, AWS, Azure
Responsibilities
Take ownership of platform and product issues to resolve development/deployment problems; Investigate, reproduce, and solve reported issues to identify root causes; Manage stakeholders by communicating issues to R&D, Product Manager, and Technical Account Manager; Prioritize daily tasks based on severity and business impact; Set and maintain customer expectations by adhering to Service Level Agreements