Sr. Customer Success Manager I
Core
Strategic lead for a curated portfolio of largest, most complex global employer customers, shaping workforce mental health strategy and ensuring renewal.
Role type
Senior Customer Success Manager (Enterprise/Key Accounts)
Builds
Mental health care services and AI-powered platform (Lyra Empower) for employers
Domain
Healthcare / Mental Health / HR Benefits
Deliverable
client delivery
Required skills
Strategic account management, cross-functional collaboration, product roadmap contribution, campaign development, data reporting, relationship building
Preferred skills
Experience in HR/Benefits/Healthcare, passion for mental health, innovation, project management
Technologies
Modern technology and data tools
Responsibilities
Serve as primary relationship owner for Major/Key segment employer customers (30,000+ lives), Partner with marketing to develop and deliver engaging campaigns and workshops, Produce and regularly communicate customer reports, Collaborate internally with product, clinical, data science, and legal teams, Contribute to product roadmap planning, Leave customers feeling supported and delighted to ensure annual renewal
Seniority
Senior, hands-on IC
