Customer Support Manager - Newstead Grand Care Community
Core
Lead admissions, occupancy growth, administration, and customer service for an aged care community.
Role type
Senior IC Customer Support Manager (Aged Care)
Builds
Admissions pipeline, occupancy growth, customer experience
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Sales, admissions, customer service, team leadership, relationship management, CRM systems, administrative management
Preferred skills
Salesforce, tertiary qualification in Business/Administration/Marketing
Responsibilities
Lead customer journey from enquiry to admission, drive occupancy growth, conduct tours, manage sales pipelines, lead support team, deliver front-of-house service, manage administration functions, ensure compliance and reporting
Seniority
Senior, hands-on IC