EUC Onsite Support Engineer - Contract - Adelaide
Core
Provide comprehensive end-user computing support for desktops, laptops, mobile devices, printers, and conferencing systems at the Adelaide office.
Role type
Onsite EUC Support Engineer
Builds
Operational IT endpoints and user access for the Adelaide office
Domain
IT Support / End-User Computing
Deliverable
physical/clinical work
Required skills
Windows 10/11 troubleshooting, Active Directory management, SCCM/Intune configuration, hardware troubleshooting, networking fundamentals, IT asset lifecycle management
Preferred skills
ITIL Foundation certification, Microsoft M365 Modern Desktop Administrator certification, multi-site enterprise support experience
Technologies
Windows 10/11, Microsoft Office 365, Active Directory, SCCM, Intune, BMC Helix, Dell, HP, Lenovo
Responsibilities
Provide first and second-level onsite support for desktops, laptops, mobile devices, and peripherals; Troubleshoot and resolve hardware, software, and connectivity issues; Install, configure, and upgrade IT equipment and software; Manage user account creation, password resets, and access rights in Active Directory/O365; Maintain and support AV/conference room equipment; Liaise with remote support teams and vendors for escalations; Maintain asset inventory and ensure equipment lifecycle management; Support onboarding and offboarding processes by preparing and recovering user devices; Document incidents, requests, and resolutions in the ITSM system
Seniority
Mid-level, hands-on IC