Guest Experience Manager (Manager on Duty)
Core
Lead day-to-day Front Office operations and guest experience at a luxury hotel, ensuring legendary service standards and resolving conflicts.
Role type
Front Office Manager on Duty
Builds
Guest experiences and operational efficiency in a luxury hotel lobby
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Front Office operations management, guest experience leadership, conflict resolution, staff supervision, financial goal management, emergency response, OPERA PMS, first aid certification
Preferred skills
Experience in similar managerial roles, knowledge of local area, team building
Technologies
OPERA property management system
Responsibilities
Manage day-to-day Front Office operations, lead guest experience journey from check-in to departure, handle complaints and resolve disputes, supervise staffing levels, build guest relationships, act as Hotel Manager in absence, respond to emergencies
Seniority
Manager, hands-on IC