Client Services Coordinator
Core
Coordinate the daily operations of the client floor, manage meeting rooms and events, and ensure premium service delivery for clients and employees.
Role type
Senior Client Services Coordinator (Operations & Events)
Builds
Smooth client floor operations, seamless meeting experiences, and well-executed corporate events
Domain
Professional Services / Legal Firm Operations
Deliverable
product features
Required skills
Room booking system management, events planning and execution, AV setup coordination, stakeholder relationship management, administrative reporting, inventory and stock management, rostering
Preferred skills
Hospitality operations experience, restaurant reservation system familiarity, first aid certification, RSA certification
Technologies
EMS (room booking system), Microsoft Office suite (Excel, Word, PowerPoint), database programs
Responsibilities
Manage client meeting room allocations and workflows via booking system; coordinate room setup with AV, catering, and furniture; plan and execute events including budget management; maintain data integrity and provide reporting; supervise after-hours events; provide backup AV and room support; manage inventory and invoicing; collaborate with Premises and Events teams to ensure floor organization
Seniority
Mid-Senior, hands-on IC
