ITSM Specialist | SYD
Core
Manage everyday operations within a Managed IT Service Management practice, ensuring adherence to ITIL processes and driving continuous improvement.
Role type
ITSM Specialist (IC)
Builds
IT service delivery for government and enterprise clients
Domain
IT Service Management / ITIL
Required skills
ITIL framework expertise, process management, incident/change/problem/release/configuration/capacity management, operational reporting, stakeholder management
Preferred skills
Major incident management, ITSM tools (Cherwell, ServiceNow, Remedy), government security clearances (Baseline/NV1)
Technologies
Cherwell, ServiceNow, Remedy
Responsibilities
Adhere to Datacom ITIL processes and procedures, drive ongoing improvement and innovation, manage inter-team flexibility, handle operational reporting, participate in team on-call rosters
Seniority
Mid-level, hands-on IC