Senior IT Operations Specialist
Core
Support and continuously improve the workplace technology environment, including endpoint management, device lifecycle, and AV systems.
Role type
Senior IT Operations Specialist (Workplace Technology)
Builds
Stable, secure, and efficient workplace technology operations for a global B2B SaaS company.
Domain
IT Operations / Workplace Technology / Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Endpoint management, device lifecycle management, IT asset management, Apple enterprise support (macOS/iOS), AV system administration, security compliance, troubleshooting, automation
Preferred skills
None stated
Technologies
macOS, iOS, iPadOS, Endpoint Management Platforms, Video Conferencing Platforms, AV Systems
Responsibilities
Serve as escalation point for complex workplace technology incidents, troubleshoot endpoint and connectivity issues, manage complete device lifecycle, administer endpoint management platforms and policies, support Apple-focused enterprise environments, monitor endpoint compliance and security posture, maintain accurate inventory records, lead technical operation of conference rooms and AV systems, support adoption of productivity technologies and AI tools, analyze incidents to develop sustainable solutions, partner with Security and Infrastructure teams.
Seniority
Senior, hands-on IC
