Support Services Analyst - 1103
Core
A key contributor to end-to-end IT support, bridging first-line responsiveness with second-line technical troubleshooting to ensure seamless issue resolution for Quantinuum's global workforce.
Role type
Support Services Analyst (IT Help Desk / Service Desk)
Builds
IT support services for endpoints, workplace technologies, and collaboration tools
Domain
IT Services / Enterprise Support
Required skills
IT support, incident management, SLA adherence, device troubleshooting, user access management, onboarding/offboarding coordination, inventory management, ITIL practices, hardware lifecycle management, A/V system support
Preferred skills
Windows/Linux/MacOS troubleshooting, endpoint management (Intune, JAMF), ServiceNow ITSM, Azure AD, executive support experience, networking basics, SaaS administration
Technologies
ServiceNow, Windows, Linux, MacOS, Intune, JAMF, Azure AD
Responsibilities
Triage and resolve support requests via email or ServiceNow; escalate and resolve issues per SLAs; provide hands-on support for devices, OS, collaboration tools, and security; manage executive white-glove support; coordinate onboarding/offboarding and equipment readiness; manage local inventory and asset tracking; support A/V systems in collaboration rooms; participate in IT initiatives like software rollouts and migrations.
Seniority
Mid-level, hands-on IC
