Onsite ICT Officer – Service Desk Support
Core
Provide hands-on technology support and resolve hardware/software issues for employees in the Melbourne office.
Role type
Onsite Service Desk Support Specialist
Builds
End-user workstations, laptops, mobile devices, and meeting-room audio-visual equipment
Domain
Corporate IT / Service Desk
Required skills
Windows 11 support, corporate network configuration, cyber security principles, Microsoft Intune, Active Directory, Microsoft 365 administration, device auditing, vulnerability management, SaaS administration
Preferred skills
Microsoft Azure administration, threat detection monitoring, vendor management
Technologies
Windows 11, Microsoft Intune, Microsoft 365, Active Directory, Microsoft Azure, Security Information and Event Management (SIEM)
Responsibilities
Respond to onsite technology and hardware issues, liaise with remote service desk to resolve tickets, set up and maintain workstations and AV equipment, deploy laptops and build standard operating environments, conduct device audits, support endpoint vulnerability management, monitor threat detection alerts
Seniority
Junior to Mid-level, hands-on IC
