Remote Guest Experience Specialist
Core
Assist customers with inquiries, scheduling, account updates, and service coordination via email, chat, and phone.
Role type
Guest Experience Specialist
Builds
Customer support interactions and service coordination
Domain
Hospitality / Customer Service
Deliverable
client delivery
Required skills
Customer service experience, written and verbal communication, remote work independence, computer literacy, attention to detail, organizational skills
Responsibilities
Respond to customer inquiries via email, chat, and phone; Assist with service requests, scheduling updates, and general account support; Provide clear information about available services and options; Maintain accurate records using internal systems and CRM tools; Resolve basic customer concerns and escalate complex issues when necessary; Follow internal processes to ensure quality and consistency
