Implementation Lead
Core
Own the customer journey from signed agreement through go-live, configuring integrations and building practical workflows for mid-market and enterprise brands.
Role type
Senior Implementation Lead
Builds
Customer onboarding playbooks and scalable implementation processes
Domain
E-commerce marketing technology (AI-native)
Required skills
Customer implementation, Account management, Klaviyo expertise, AI fluency, Documentation, Technical integrations, Data validation
Preferred skills
Growth-stage experience
Responsibilities
Manage customer implementations from handoff to go-live, Lead customer relationships with key stakeholders, Configure integrations (Shopify, Klaviyo) and validate data quality, Develop customer use cases aligned with goals, Handle onboarding escalations, Ensure effective handoffs to Customer Success, Build scalable onboarding playbooks
Seniority
Senior, hands-on IC