Customer Support Consultant
Core
Resolve complex technical issues and maintain system integrations for healthcare practices and patients on the Healthengine platform.
Role type
Senior IC Customer Support Consultant (Technical)
Builds
Healthengine healthcare marketplace connecting patients with practitioners
Domain
Health-tech / Healthcare IT
Deliverable
client delivery
Required skills
complex technical troubleshooting, end-to-end case ownership, cross-functional collaboration, technical configuration, data privacy compliance
Preferred skills
Practice Management Systems (PMS) experience, Zendesk/HubSpot familiarity, health-tech sector knowledge, IT or health-tech certification
Technologies
Zendesk, HubSpot, Aircall, TeamViewer, Practice Management Systems (Bp Premier, MedicalDirector/Pracsoft, Zedmed)
Responsibilities
Resolve escalated Tier 2 technical issues for practices and patients; maintain Practice Management System (PMS) configuration and integration reliability; educate customers on issue resolution and prevention; own cases end-to-end including documentation and escalation; identify recurring issues to drive continuous improvement
Seniority
Mid-level, hands-on IC
