Reservations Manager
Core
Manage and process individual, group, and FIT reservations while maximizing revenue opportunities for independent and group travelers.
Role type
Reservations Manager
Builds
Hotel room bookings and guest accommodation experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, sales techniques, revenue optimization, client service, record maintenance, policy compliance, team coordination
Preferred skills
Excel proficiency, career growth mindset, problem-solving
Responsibilities
Manage and process individual, group, and FIT reservations; handle reservation enquiries, special requests, cancellations, and accommodation needs; apply effective sales techniques to promote hotel services; resolve concerns and reservation issues; review and implement reservation procedures; monitor room availability; build long-term customer relationships