Reservations Representative
Core
Manage the full reservation process for ibis Den Haag, handling individual and group bookings while advising guests on rooms, rates, and packages to ensure a smooth, professional booking experience.
Role type
Senior Reservations Representative (Management Team member)
Builds
Reservation bookings and guest experiences for ibis Den Haag
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Reservation system management, group booking coordination, commercial opportunity identification, guest advisory, revenue and occupancy analysis, team leadership
Preferred skills
Hotel industry experience, Dutch and English fluency
Responsibilities
Process individual and group reservations, advise guests on room rates and packages, manage the Reservations department, collaborate with the General Manager on occupancy and revenue strategy, ensure high-quality first impressions for guests
Seniority
Senior, hands-on IC with management responsibilities