Customer Support Representative
Core
Handling customer inquiries and technical escalations for Spirio, an EdTech platform based on Eastern philosophies.
Role type
Customer Support Representative
Builds
Spirio learning platform (courses, guides, practices)
Domain
EdTech / Mental Health
Deliverable
client delivery (via careerplan.io/jobs/3ab207f6-a9e9-46e1-b52b-81e7cad72d06-customer-support-representative-at-skelar)
Required skills
Written English (B2+), ticket management, technical problem escalation, time management, attention to detail
Preferred skills
Proactivity, stress resistance, teamwork
Responsibilities
Process incoming customer tickets, escalate technical issues to relevant teams, participate in team meetings and 1:1s, adhere to internal processes and SLAs, assist new team members, collect and relay customer feedback