German-speaking Customer Support Representative
Core
German-speaking customer support representative handling customer inquiries, order management, and back-office operational tasks for an e-commerce platform.
Role type
Customer Support Representative
Builds
Customer support interactions and operational order processing
Domain
E-commerce / Customer Support
Deliverable
client delivery (via careerplan.io/jobs/3A-008-C7-367-german-speaking-customer-support-representative)
Required skills
Fluent German, Conversational English, Order management, Refund processing, Data validation, Issue troubleshooting, Internal coordination, Documentation management
Responsibilities
Communicate with customers via email, phone, WhatsApp, and live chat; Process customer orders, re-shipments, and refunds; Perform back-office tasks including order verification and data validation; Troubleshoot payment and delivery issues; Escalate complex cases to relevant departments; Collect and report customer feedback data.