Customer Success Specialist
Core
Liaison between FloodMapp and customers, ensuring they get maximum value from real-time flood forecasting products and services.
Role type
Customer Success Specialist (SaaS)
Builds
FloodMapp real-time flood intelligence platform for emergency managers and government agencies
Domain
Disaster management / Geospatial technology
Deliverable
product features
Required skills
Customer success, Account management, Technical onboarding, GIS platforms, CRM tools, Public speaking, Relationship building
Preferred skills
Emergency management experience, Hydrology knowledge, Technical support, SaaS metrics, Project management
Responsibilities
Join sales calls to understand customer needs, Lead onboarding and training, Support product integration and troubleshooting, Conduct account management meetings, Identify upsell and renewal opportunities, Represent company at industry events
Seniority
Mid-level, hands-on IC