ICT Field Services Support Officer
Core
Provide on-site ICT support to NSW Public Schools and Departmental Offices, diagnosing and resolving incidents to ensure efficient service delivery.
Role type
ICT Field Services Support Officer
Builds
Essential ICT technologies and services for schools and departmental offices
Domain
Education / Public Sector IT
Required skills
On-site troubleshooting, incident diagnosis and resolution, stakeholder engagement, technical documentation maintenance, continuous improvement processes
Preferred skills
IT degree or early career in IT, understanding of public education values
Technologies
On-site and remote-support tools
Responsibilities
Diagnose and resolve ICT incidents on-site, assist senior staff with service transitions, escalate major service interruptions, maintain technical and operational documentation, engage with stakeholders of varying ICT skills
Seniority
Entry-level / Junior