Senior Customer Success Manager - Technical Account Management
Core
Senior Customer Success Manager acting as a Technical Account Manager to drive procurement success for enterprise customers on the Zip AI platform.
Role type
Senior IC Customer Success Manager (Technical Account Management)
Builds
Enterprise procurement transformation and efficiency via Zip's AI platform
Domain
B2B SaaS / Enterprise Procurement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic consulting, B2B SaaS implementation, procurement domain expertise, ERP/HRIS/CLM/GRC tool familiarity, stakeholder management across Procurement/Finance/Legal/IT, data-driven account health management, product enablement training, GRR target achievement
Preferred skills
Payments software experience, SaaS workflow management (low-code/no-code), top-tier consulting background, MBA
Technologies
Netsuite, Coupa, Workday, JIRA, ServiceNow
Responsibilities
Define and deliver customer business outcomes, act as trusted procurement advisor, identify and manage key stakeholders, maintain customer engagement and adoption, hedge account risks using data, partner with product/engineering for solutions, train customers for self-sufficiency, partner with renewals for GRR targets, improve CS assets and processes
Seniority
Senior, hands-on IC
