Mgr-Customer Service-U
Core
Provide leadership to a customer service team, ensuring high-quality service delivery, resolving complex issues, and coaching team members.
Role type
Senior IC customer service manager
Builds
Client service operations and team performance
Domain
Financial services
Required skills
Team leadership, process management, quality assurance auditing, performance management, cross-functional collaboration, complex issue resolution, stakeholder management, prioritization
Preferred skills
Ameriprise-specific knowledge
Technologies
N/A
Responsibilities
Lead and coach a team of service professionals and team leads; Implement and maintain policies and procedures for high-quality service; Resolve escalated complex and high-priority service issues; Audit team performance against accuracy and quality metrics; Mentor other leaders in team development and process knowledge; Align team objectives with enterprise goals.