Workforce Management (WFM) Specialist - Fixed Term Contract
Core
Optimize and reconfigure the Kronos Workforce Management system to ensure compliance, data integrity, and operational efficiency for Richemont's boutiques and operational units across Australia and New Zealand.
Role type
Workforce Management (WFM) Optimization Specialist
Builds
Robust WFM operational processes, compliant system configurations, and internal capability frameworks
Domain
Luxury retail / Human Resources Information Systems (HRIS)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Kronos system configuration and optimization, WFM best practices, Australian and New Zealand legislative compliance (Fair Work Act, Privacy Act), system analysis and troubleshooting, process documentation, training material development
Preferred skills
Experience with multi-state complexities, award rules, penalty rates, and overtime logic
Technologies
Kronos
Responsibilities
Analyze WFM configurations to identify root causes of system issues; Reconfigure Kronos to align with business requirements and mitigate compliance risks; Document WFM processes and establish standardized operational frameworks; Create and execute training plans for system usage and process adoption; Collaborate with HRIS teams on system enhancements and upgrades; Resolve system concerns for end-users to improve operational efficiency
Seniority
Mid-level, hands-on specialist