Healthcare Advocate
Core
Resolve complex medical billing and insurance cases end-to-end, advocating for users to correct errors, negotiate bills, and navigate the healthcare system.
Role type
Senior Healthcare Advocate (IC)
Builds
Granted's healthcare advocacy platform
Domain
Healthcare / Insurance / Medical Billing
Deliverable
client delivery
Required skills
Medical billing expertise, insurance claims resolution, EOB interpretation, provider communication, healthcare regulations knowledge, complex problem solving, written communication
Preferred skills
CPT/HCPCS/ICD-10 coding knowledge, early-stage startup experience
Technologies
None stated
Responsibilities
Contact providers and insurers to verify coverage and correct billing issues; investigate and triage issues across benefits, eligibility, claims, and prior authorization; advocate for users with persistence and clear documentation; communicate clearly with users to set expectations and explain options; maintain high-quality case notes; improve operations by identifying repeat issues and building playbooks; partner with Product and Engineering to turn case patterns into product improvements
Seniority
Mid-level, hands-on IC