Jefe de Estrategia Operativa y Experiencia del Cliente
Core
Design and execute the operational transformation roadmap for the customer service area, focusing on process reengineering, customer journey automation, and technology implementation to eliminate manual intervention.
Role type
Senior operational strategy and customer experience lead
Builds
Automated processes, optimized customer journeys, and new product deployments (via careerplan.io/jobs/39-005-62-D60-jefe-de-estrategia-operativa-y-experiencia-del-cliente)
Domain
B2B/B2G operations in Telecom, Retail, Banking, or Mass Consumption
Required skills
Operational transformation, process reengineering, customer journey automation, budget management (Capex/Opex), project leadership, cross-functional collaboration (engineering, legal, systems), analytical management via dashboards
Preferred skills
MBA or Master's in Business/Project Management/Digital Transformation, Lean/Agile methodologies
Technologies
Automation tools, digital deployment platforms, financial dashboards
Responsibilities
Lead process automation to reduce operational times and increase self-management; Design and execute the experience improvement roadmap focused on profitability and efficiency; Manage the deployment of new products from an experience and commercial process perspective
Seniority
Senior, hands-on IC
