Enrollment Operations Lead
Core
Own the operating system and team that turns qualified leads into successful enrollments for family caregivers through state Medicaid programs.
Role type
Senior Revenue Operations Lead (Healthcare Enrollment)
Builds
End-to-end enrollment funnel, CRM systems, automation workflows, and conversion analytics for caregiver support programs.
Domain
Healthcare, Medicaid, Family Caregiver Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Funnel architecture, RevOps mindset, team leadership, metrics ownership, CRM management, conversion optimization, process design, SQL, automation, stakeholder management
Preferred skills
Healthcare/benefits navigation experience, policy research, cross-functional collaboration
Technologies
CRM, SQL, dashboards, automation tools
Responsibilities
Design and deploy frameworks to systematize enrollment and improve conversion rates; manage and maintain CRM and relevant systems; set, build dashboards for, and report on key metrics; identify drop-off points and build experiments to improve conversion; develop relationships with case management agencies and partners; conduct policy discovery and market research to optimize processes.
Seniority
Senior, hands-on IC with team leadership