Enrollment Specialist
Core
First point of contact for prospective patients and families, facilitating access to care and supporting the intake and referral process for adults with severe mental illness.
Role type
Patient Enrollment Specialist
Builds
Patient intake workflows and referral coordination
Domain
Behavioral health / Severe mental illness care
Deliverable
client delivery
Required skills
Customer service in healthcare, mental health field knowledge, verbal and written communication, CRM proficiency, organizational skills
Preferred skills
Mental health field experience
Responsibilities
Answer inbound calls from patients and hospitals, review Verification of Benefits, conduct outbound follow-up calls, engage with social workers, schedule and follow up on calls, maintain accurate CRM records
Seniority
Individual Contributor, entry-to-mid level
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