Technical Support Specialist
Core
Provide technical support and troubleshooting for Insider One's marketing and customer engagement platform to global clients.
Role type
Technical Support Specialist
Builds
Customer success and product adoption for a B2B SaaS marketing platform
Domain
B2B SaaS / Marketing Technology
Deliverable
client delivery
Required skills
debugging, troubleshooting, HTML/CSS knowledge, business acumen, project management, time management, digital marketing understanding
Preferred skills
SaaS support experience, MIS or Software Development background, executive relationship building
Technologies
Insider One platform, WhatsApp, SMS, Email, Web, App, Site Search
Responsibilities
Respond to customer inquiries, troubleshoot technical issues, collaborate with clients at executive levels, improve outreach effectiveness
Seniority
Junior to Mid-level, hands-on IC
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