Community & Customer Support Associate (Trilingual – English/French/Arabic)
Core
First point of contact for LifeDAO members across WhatsApp, Circle, LinkedIn, X, and email, handling onboarding, moderation, and technical escalations.
Role type
Community & Customer Support Associate
Builds
Web3 community engagement and user support for LifeDAO
Domain
Web3 / Decentralized Finance (DeFi)
Deliverable
client delivery
Required skills
Fluent English, French, and Arabic; Customer support experience; Community management experience; Empathy and communication; Multicultural team collaboration
Preferred skills
Web3/DAO/fintech experience; CRM or ticketing tools familiarity; Experience with international users
Technologies
WhatsApp, Circle, LinkedIn, X, CRM, ticketing tools
Responsibilities
Respond to member questions about LifeDAO and platform concerns; Engage and support members with empathy; Escalate complex technical issues; Support community moderation; Onboard new members and host sessions; Maintain FAQ documentation; Assist with online events; Share community feedback.
Seniority
Individual Contributor