Community & Customer Support Associate (Trilingual – English/French/Arabic)
Core
First point of contact for LifeDAO members across WhatsApp, Circle, LinkedIn, X, and email, handling onboarding, support, and community moderation.
Role type
Community & Customer Support Associate
Builds
Community engagement, member onboarding, and support for a Web3 DAO
Domain
Web3 / Decentralized Finance (DeFi)
Deliverable
client delivery
Required skills
Trilingual communication (English, French, Arabic), customer support experience, community management, empathy, problem-solving
Preferred skills
Web3/DAO experience, familiarity with decentralized platforms, CRM/ticketing tools experience
Responsibilities
Respond to member questions and concerns, escalate technical issues, moderate community discussions, onboard new members, maintain FAQ documentation, assist with online events
Seniority
Individual Contributor
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