HR Shared Services Manager, Leave, Accommodations & ER
Core
Lead a US HR Shared Services team delivering workplace accommodations, employee relations, and leave management support.
Role type
Senior HR Shared Services Manager (Leave, Accommodations & ER)
Builds
Specialist case management and guidance for employees and managers via Workday and ServiceNow
Domain
Human Resources / Financial Services
Required skills
US leave and accommodation compliance, Employee Relations processes, Workday, ServiceNow, team leadership, process improvement, stakeholder management, data governance
Preferred skills
FMLA/ADA/PWFA/USERRA expertise, multi-state support, HR certifications (SHRM/HRCI), regulated industry experience
Technologies
Workday, ServiceNow
Responsibilities
Lead and develop the US HR Specialist team; oversee third-party leave administrator relationships; manage workplace accommodation and standard ER processes; act as escalation point for complex cases; drive process standardization and automation; ensure compliance with US federal, state, and local requirements
Seniority
Senior, hands-on IC with team leadership
