Job
Core
Providing technical support, configuration, and troubleshooting for the Sumsub platform for B2B clients.
Role type
Technical Support Engineer (SaaS)
Builds
Resolves client issues and maintains platform stability for identity verification and compliance workflows.
Domain
Fintech / Compliance / SaaS
Deliverable
client delivery
Required skills
HTTP requests and status codes, REST APIs, JSON, debugging network requests, basic SQL queries, web and mobile SDK integrations
Preferred skills
Postman, logging and monitoring tools (Grafana, Kibana, Datadog), KYC/AML, identity verification, fintech/compliance domains
Responsibilities
Provide technical support and troubleshooting for the Sumsub platform; Perform technical analysis of reported problems; Interact with engineers to provide action plans or escalate cases; Collaborate with teams to answer client technical questions; Communicate with clients via chat, email, and calls.
