Guest Experience Host & Face to Face Lead Generator
Core
Front desk host and sales lead generator responsible for guest registration, tour scheduling, and driving onsite sales appointments for vacation ownership resorts.
Role type
Guest Experience Host & Face to Face Lead Generator
Builds
Sales appointments for onsite sales teams and livestreams; guest check-in/out and tour bookings
Domain
Hospitality / Vacation Ownership / Resort Operations
Deliverable
product features
Required skills
Front desk operations, sales techniques, guest relations, tour booking management, PMS systems, Salesforce, local area knowledge, cash handling
Preferred skills
PMS experience (Hirum, Fidelio, Opera), sales applications knowledge
Technologies
Salesforce, PMS (Hirum, Fidelio, Opera), PABX, RMS
Responsibilities
Greet and register owners and guests; schedule guests for Owner Updates and Club presentations; meet monthly tour budgets and penetration targets; assist with room requests and troubleshooting; handle cash and balancing procedures; monitor website availability for non-owner sales; increase revenue through upsells and promotions.
Seniority
Individual Contributor