Senior Support Engineer
Core
Senior Support Engineer acting as a technical expert for post-sales, resolving setup issues, bugs, and scripting challenges for customers integrating analytics infrastructure.
Role type
Senior Support Engineer (Post-Sales)
Builds
Customer integrations of Northbeam into ecommerce and analytics infrastructure
Domain
Ecommerce / Analytics / Data Pipelines
Deliverable
client delivery
Required skills
SQL, JavaScript, HTML, Web APIs, Python (nice to have), Administrator tooling (Retool, ActiveAdmin, Django Admin), Analytical thinking, Documentation writing
Preferred skills
Debugging data pipelines, Investigating logs, Creative problem solving
Technologies
Northbeam, Pixels, Orders APIs, Retool, ActiveAdmin, Django Admin
Responsibilities
Act as first line of support for technical issues via tickets or Slack; Work directly with customers to integrate Northbeam; Diagnose and resolve technical issues including scripts and APIs; Own data quality issues end-to-end; Escalate complex product-level issues to Engineering; Improve external-facing documentation
Seniority
Senior, hands-on IC