Developer Support Engineer (Berlin)
Core
Technical Support Engineer acting as a technical bridge between customers and engineering, debugging complex API integrations and shaping the support function.
Role type
Senior IC Developer Support Engineer
Builds
Unified API for HR, payroll, and recruiting systems
Domain
SaaS / HR Tech / API Integrations
Required skills
API debugging (REST, SOAP, OAuth), Node.js, TypeScript, SQL, GCP, codebase navigation, production code writing
Preferred skills
Prior technical support experience, experience with HRIS/ATS/Payroll systems
Technologies
Node.js, TypeScript, SQL, GCP, REST, SOAP, OAuth
Responsibilities
Troubleshoot API integrations and data-sync issues, assist customer engineers via Slack/email/video, collaborate with Product & Engineering on bug fixes, create and maintain technical documentation, build dashboards for integration health monitoring, implement small features based on support findings
Seniority
Senior, hands-on IC
