Developer Support Engineer (Berlin)
Core
Technical Support Engineer acting as a technical bridge between customers and product/engineering teams, debugging complex API integrations and shaping the support function.
Role type
Senior IC Technical Support Engineer (API Integrations)
Builds
Unified API connecting HRIS, ATS, and Payroll systems
Domain
HR Tech / SaaS / API Integrations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
API debugging (REST, SOAP, OAuth), codebase navigation, writing production code (TypeScript/JavaScript/Go/Python), SQL, GCP monitoring, technical communication
Preferred skills
Prior technical support experience, building automation tooling, creating documentation
Technologies
Node.js, TypeScript, SQL, GCP, REST, SOAP, OAuth
Responsibilities
Troubleshoot API integrations, data-sync issues, and authentication flows; Assist customer engineers via Slack/email/video; Collaborate with Product & Engineering to escalate bugs and relay feedback; Create and maintain internal/external documentation; Build dashboards or alerts to monitor integration health; Implement small new features based on findings
Seniority
Senior, hands-on IC
