Partner Support Specialist
Core
Champion exceptional partner experience and satisfaction by addressing business and operational inquiries via chat, email, and phone.
Role type
Partner Support Specialist
Builds
Partner experience satisfaction and CSAT scores
Domain
Fintech / B2B Support
Deliverable
client delivery
Required skills
Arabic (fluent), English (fluent), analytical skills, problem-solving, policy implementation, cross-functional collaboration
Preferred skills
B2B support communications experience, post-graduate degree in math/business/marketing/finance
Responsibilities
Support partners and applicants over chat, email, and phone; implement support policies; provide insights on partner queries to optimize experience; collaborate with teams to uphold satisfaction scores.
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