Clerk Lead Front Desk
Core
Lead Front Desk Agent providing guidance, support, and leadership to the front desk team while managing daily hotel operations and guest service recovery.
Role type
Lead Front Desk Agent
Builds
Front office operations and guest service experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service recovery, team coaching and training, inventory management, billing and cash handling, shift leadership, operational communication, gaming system knowledge, multitasking
Preferred skills
LMS/CMS/Hot Sauce system operation, service improvement initiative implementation
Responsibilities
Lead and support front desk team members, train and onboard new agents, resolve guest concerns and service recovery issues, balance room inventory and assignments, monitor guest satisfaction scores, act as Manager on Duty, process check-ins/check-outs and billing adjustments, communicate operational updates