Automotive Technical Support Agent, Level 1 (m/w/d)
Core
Level 1 technical support agent providing first-line remote support for automotive repair shops, handling repair-related inquiries and diagnostics.
Role type
Level 1 Technical Support Agent (Automotive Aftersales)
Builds
Remote support services for automotive repair operations
Domain
Automotive Aftersales / Technical Support
Deliverable
client delivery
Required skills
Automotive aftersales experience, technical diagnostics, DTC interpretation, OTA update troubleshooting, remote support processes, case documentation, service information systems, ticket management platforms, structured communication
Preferred skills
Experience with complex vehicle systems (powertrain, EV/HEV, ADAS, infotainment), multi-case handling, process optimization, Microsoft 365/Office, CRM systems
Technologies
Service information systems, ticket management platforms, diagnostic tools, OTA update tools
Responsibilities
Serve as primary contact for repair shop inquiries, perform initial diagnostics and validate symptoms/DTCs, communicate directly with repair shops in local languages, document cases and determine escalation steps, escalate unresolved cases to Level 2 support, support OTA update processes, contribute to knowledge base improvements
Seniority
Entry-level to Junior, hands-on IC