Customer Account Specialist
Core
Managing high-dollar domestic customer orders for pharmaceuticals (Lupron) to ensure on-time delivery and resolve inquiries related to shipping, pricing, and returns.
Role type
Senior Customer Account Specialist (Order to Cash)
Builds
Accurate order fulfillment and customer satisfaction for wholesale, retail, and clinical trial accounts.
Domain
Life Sciences / Pharmaceutical Supply Chain
Required skills
Order management, Order to Cash process, Shipping/Logistics, Billing & Credit processing, Clinical Trial coordination, Root cause analysis, Data reporting, SAP/ERP proficiency, Regulatory compliance (cGMP/FDA)
Preferred skills
Advanced Excel, Subject Matter Expertise, Cross-functional collaboration, Process improvement
Technologies
SAP, SharePoint, Microsoft Office (Excel, Word), EDI systems
Responsibilities
Manage drop ship order process including account set-up and order placement; Lead and manage projects related to account maintenance, returns, and credits; Act as Subject Matter Expert (SME) to mentor associates on complex account issues; Generate and distribute ad-hoc reports for tracking and analyzing order data; Research and resolve shipping, ASN/DSCSA, and billing discrepancies; Complete regulatory and quality compliance training and audit documentation.
Seniority
Mid-to-Senior, hands-on IC
