Application Support Analyst
Core
Provide operational and technical support for the company's Digital Product platform, ensuring reliable operation of customer-facing digital services through monitoring, incident response, and troubleshooting.
Role type
Application Support Analyst
Builds
Customer-facing digital services (E-Commerce, mobile apps, websites)
Domain
Gaming, hospitality, loyalty, e-commerce
Required skills
incident management, troubleshooting, SQL, APIs, JSON, web applications, identity management, ITSM platforms (ServiceNow)
Preferred skills
mobile application support, API testing tools (Postman, Swagger), application monitoring tools, vendor management
Responsibilities
Monitor the Digital Product platform and associated services; Investigate and troubleshoot application, service, and integration issues; Respond to incidents, alerts, and escalated support requests; Support production releases and post-release validation activities; Coordinate issue resolution with vendors and internal technology teams; Analyze application behavior, transaction failures, and service interruptions; Maintain support documentation, knowledge articles, and operational procedures; Participate in rotating on-call support for evenings, weekends, and holidays; Assist in developing operational best practices and monitoring standards; Support transition-to-production activities for new digital capabilities
