Aftersales non-tech Trainer (m/w/d)
Core
Design, develop, and deliver practical training programs for automotive aftersales service partners in Austria, focusing on service processes, customer care, warranty handling, and parts management.
Role type
Senior Training Specialist (Automotive Aftersales)
Builds
Practical training courses, coaching concepts, and digital learning content for service partner networks.
Domain
Automotive industry, Aftersales, Training & Development
Required skills
Automotive aftersales expertise, training program design, process optimization, stakeholder coaching, business acumen, MS Office proficiency, system knowledge (DMS, Servicebox, ePGC, etc.)
Preferred skills
Experience with Stellantis brands, knowledge of FCA/PSA systems, travel readiness
Technologies
DMS, Servicebox, ePGC, ePER, CSPS, Mopardocs, PAMIR, wiSolve, Service Library, Workshop Online
Responsibilities
Conceptualize and develop training methods and content for the Austrian market, accompany service operations in optimizing workflows, identify training needs through follow-up conversations, collaborate with aftersales departments to support the partner network.
Seniority
Senior, hands-on IC