Customer Enablement Manager
Core
Create training materials and deliver in-person and virtual training sessions to empower customers and increase product adoption for an automotive data platform.
Role type
Customer Enablement Manager (via careerplan.io/jobs/54-002-91-A4A-customer-enablement-manager-at-fullpath)
Builds
Training programs, user guides, e-learnings, and workshops for dealership customers
Domain
Automotive technology / Customer Data Platform
Deliverable
product features
Required skills
Training content creation, Salesforce, Learning Management Systems, Jira, G Suite, Slack, ZenDesk, stakeholder management, product demonstration, travel logistics
Preferred skills
Automotive technology industry experience, lead handling, CRM platforms
Technologies
Salesforce, Jira, G Suite, Slack, ZenDesk, Learning Management Systems
Responsibilities
Develop and deliver training materials, webinars, and workshops; Liaise between product and customers to translate innovations into value; Collaborate with L&D, operations, and marketing to execute training programs; Provide feedback to product and marketing teams to refine messaging; Travel to dealership locations for in-person training; Maintain a library of resources including user guides and FAQs
Seniority
Mid-level, hands-on IC