Customer Experience Representative I & II
Core
First-line representatives handling inbound/outbound calls and email inquiries to process orders, resolve shipping issues, and support Health Care Providers and internal sales for the Allergan Aesthetics business.
Role type
Customer Experience Representative I & II (Customer Support Specialist II)
Builds
Order transactions and customer service interactions for the Allergan Aesthetics business
Domain
Healthcare / Pharmaceutical
Required skills
Order processing, call management, issue resolution, email triaging, returns and credits processing, MS Office proficiency
Preferred skills
SAP, CRM, Salesforce, Business Systems, Medical Device, Pharmaceutical
Technologies
SAP, Salesforce, MS Office
Responsibilities
Manage 50-100 call interactions per day including inbound and outbound calls; Address customer inquiries, requests, and issues promptly and professionally; Investigate and follow up on customer requests and complaints; Process returns, credits, and rebills as appropriate; Manage the order inbox and ensure timely shipment of orders
Seniority
Entry to Mid-level, hands-on IC