Aftersales non-tech Trainer (m/w/d)
Core
Design, develop, and deliver practical training programs for automotive aftersales service partners in Austria, focusing on service processes, customer care, warranty handling, and parts management.
Role type
Senior Training Specialist (Automotive Aftersales)
Builds
Practical training programs and coaching for automotive service networks
Domain
Automotive industry, Aftersales, Training & Development
Required skills
Automotive aftersales expertise, Service and workshop management, Warranty and claims processing, Parts and accessories management, Business process optimization, Coaching and mentoring, Training program design, MS Office proficiency, System knowledge (DMS, Servicebox, EPC, ePGC, Linkentry, eSigi, Temparo, ePER, CSPS, Mopardocs, PAMIR, wiSolve, Service Library, Workshop Online)
Preferred skills
Commercial background, Experience with Stellantis brands, Knowledge of former FCA and PSA systems
Responsibilities
Conceptualize and develop training methods and content, Conduct on-site and remote training sessions, Coach service partners on process optimization, Identify training needs through follow-up conversations, Collaborate with aftersales departments to support the service network
