Mediator and Intake Specialist
Core
Mediate consumer complaints and negotiate equitable resolutions between consumers and businesses on behalf of the NYC Department of Consumer and Worker Protection.
Role type
Mediator and Intake Specialist
Builds
Equitable resolutions for consumer complaints
Domain
Consumer protection and workplace law enforcement
Deliverable
client delivery
Required skills
Data entry, database management, report generation, call handling, complaint analysis, documentation, mail processing, front desk reception, training material preparation
Preferred skills
None stated
Technologies
Agency database systems
Responsibilities
Communicate with consumers and businesses regarding complaints; Analyze, document, research, and resolve complaints per regulations; Maintain agency database and provide reports; Perform data entry and input notes; Provide timely follow-up and closure for complaints; Answer calls and direct callers; Deliver accurate information to callers; Process mail; Provide front desk reception and assist walk-in consumers; Prepare training materials and train others.
Seniority
Entry-level, clerical associate